SERVICES

HISTORIES Brown Brothers Harriman During the late 1990’s stock market boom, the Boston office of financial services firm Brown Brothers Harriman underwent explosive expansion. From a small, cohesive team focused on commercial banking in local markets, it grew into a diversified global financial services firm with a sprawling office of more than 1,000 professionals. Growth was welcome, but BBH partners saw that it brought new challenges. A firm whose success was built on informal, face-to-face relationships had become dispersed and impersonal, forcing it to adapt. The result was a book, privately printed for internal audiences, that helped senior managers re-articulate core values and enduring principles—the knowledge needed to keep the firm grounded as it looked ahead.